Job Details

Temporary Customer Service Rep - University Printing and Mail - UTK

Position Number: 6648933
Location: Knoxville, TN
Position Type: Public Relations, Marketing and Communications

Temporary Customer Service Rep - University Printing and Mail - UTK
Knoxville, TN, United States

Job Identification: 5477
Job Category: Services
Posting Date: 10/14/2025
Job Schedule: Full Time
Locations: 2021 Stephenson Drive, Knoxville, TN, 37996, US

Job Description
This is a temporary role that acts as a liaison between customers, sales, estimating and production.

Responsibilities

Act as a liaison between customers, sales, estimating and production.
Send emails regarding order status. Follow up on proof sent emails to expedite approval.
Track your assigned jobs on a daly basis through production to give status updates and projected delivery.
Respond to customer inquiries about orders, estimates, and shipping. Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate and helpful information.
Process orders and jobs by order placed date, based on customer specifications.
Verify art file to customer order by checking size, page count, color, bleed, marks, ext.
Verify ALL parts are ready to go, main file, envelopes, any variable data and mail lists.
Handle escalated customer concerns or issues with diplomacy and patience, ensuring resolutions are reached and customers are satisfied.
Conduct customer satisfaction surveys, gathering feedback and suggestions to improve service quality and identify areas of improvement.

Qualifications
Minimum Qualifications:

High school diploma or GED
1yr customer service experience.

Knowledge, Skills, and Abilities:

PC computer skills.
Good grammar and spelling.
Learn and operate in DASH
Learn and operate Monarch
Proper customer relations and phone etiquette.
Business casual attire.

Preferred Qualifications:

Commercial and/or digital print experience.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.
UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.
The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.
UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices to attract and retain top-tier talent, fostering a strong staff community and supporting a culture of involvement and engagement for everyone.
The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.
Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5477/?mode=location