Job Details

Customer Service Specialist-Center for Industrial Services- IPS

Position Number: 6086616
Location: Chattanooga, TN
Position Type: Extension and Outreach

Customer Service Specialist-Center for Industrial Services- IPS
Nashville, TN, United States

Job Identification: 2179
Job Category: Administrative
Posting Date: 03/17/2025
Job Schedule: Full Time
Locations: 193 Polk Avenue, Nashville, TN, 37210, US (On-site)

Job Description
This position provides customer service and logistical support for CIS, its training and logistics. This is a hands-on position that serves a highly engaged, customer focused team. The position coordinates and delivers a range of services, including scheduling, technical support, logistics, training evaluation, and other activities to ensure successful training events.

Responsibilities
Coordinates and delivers customer service and logistical support for CIS training and events. This includes:

Scheduling, logistics, records and technical assistance for training and events.
Collection and maintenance of training surveys, other evaluation tools, and reports.
Customer service and technical support for CIS and IPS training facilities.
Support for catering services, snack services and registration.
Technical support for in-person and virtual training courses and events.

Qualifications
Required Qualifications:
Education:

Requires a High School diploma or GED; Bachelor's degree preferred. Two years of relevant experience (customer service, event planning), or an equivalent combination of education, training and experience.

Experience:

Requires 2-3 years of experience in a customer service setting; 2-3 years in a hospitality setting or event planning capacity; 2-3 years of experience with logistical and/or LMS software; requires excellent oral, written and other communications skills; computer literacy; ability to manage multiple tasks, and the ability to have occasional flexible hours and to travel as needed.

Skills:

Members of the Logistics team will have significant knowledge and understanding of customer service. Specific skills include:

Knowledge of Microsoft Office products (Excel, PowerPoint, Word).
Excellent verbal and written communication skills.
Ability to learn and use new training technologies, registration and customer management systems, and

other software.

Ability to troubleshoot issues, manage multiple tasks, deadlines, and locations.
Strong customer service as well as hospitality/catering event skills.
Ability to establish and maintain effective working relationships with co-workers, customers, and other

stakeholders.

Prior event management knowledge and experience, flexibility to deal with a constantly changing office environment, and the ability to collaborate with others to solve problems and effectively serve customers.

Behaviors:

Demonstrated commitment to the UT Code of Conduct and CIS Pillars of Professionalism: Innovation, Honesty, Engagement, Accountability, and Respect.

Location:

Nashville, TN

Applicants are encouraged to review all position requirements prior to applying. Salary is based on a combination of professional experience and qualifications.

Applicants must submit a resume with a minimum of three references. Position is open until filled.

About Us
With over 225 years dedicated to education and research, and as one of the 100 largest employers in Tennessee, there is endless potential to discover at the University of Tennessee, Knoxville. This advanced academic center comprises 17 degree-granting colleges and schools, 900+ programs of study, 547 graduate programs, and is home to over 7,500 employees statewide who support the continued growth of the state's flagship land-grant university. The University of Tennessee Institute of Agriculture, Anthropological Research Facility, Space Institute, and the UT Institute of Public Service are acclaimed entities of the UT system and with nearby affiliate, Oak Ridge National Laboratory, Rocky Top is a university on the rise. UT Knoxville considers its employees its number one asset and with values that focus on work-life balance, compensation, and innovative leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs. Apply today and join the Vol Family for life!
Ranked nationally as "Best Employer for New Graduates", "One of America's Best Large Employers", "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2179/?mode=location